Residents - City of Regina
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Director, Citizen Experience


Openings 1
Division City Of Regina
Location Name
City of Regina
Regina, Saskatchewan, CA
Date Posted Jan 30, 2019
Profession Business Administration/Executive Management
Experience Level(s) 5 years or more
Desired Employment Status Permanent, Full Time
Education Level(s) University - Bachelors
Job ID job-3775
Hourly rate
Rate per annum
Salary Range

Position Summary

In this enterprise leadership role, you will be the City of Regina’s principal communications strategist, senior advisor and program manager.  You will focus on enhancing our interface with the community as well as our internal audience, as we evolve to become even more citizen-centric and share the City of Regina’s story as the city grows, diversifies and pursues new and exciting opportunities. 

As Director, Citizen Experience, you will report to the Executive Director, Citizen Experience, Innovation & Performance, and provide leadership to approximately 60 employees, including four managers. You will transform the City’s vision, mission and direction into concrete plans and actions to engage our staff and our citizens. As a highly influential and trusted communications resource and strategic advisor, you will work closely with the Mayor, City Council and the Executive Leadership Team to anticipate and respond to issues of an operational or political nature. You will champion the Customer Experience Strategy for the organization to address a broad range of customer issues and questions. Finally, you will be an inspirational coach and mentor of a multi-faceted, integrated Citizen Experience team. 

With senior level communications and customer relationship management experience in the public sector or with public sector clients, you have developed noteworthy credentials in marketing, public relations, internal communications and have worked within the full scope of traditional and new media. You have demonstrated your ability to be innovative and flexible and manage people, priorities and budgets in a large department all in support of meeting corporate goals. With the City of Regina, you’ll have a great evolving story to tell. 

To confidentially explore this exciting leadership opportunity, email a detailed resume to the attention of Mandy McGregor, HR Consultant, at or apply online at

This competition will remain open until filled.

Applications are being accepted until March 29, 2019

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