This position provides comprehensive, complex administrative support ensuring effective and efficient office management practices in order to delivery quality customer service in the Parks, Recreation & Cultural Services Department. Responsibilities include supervision of cashiers and a variety of administrative, financial, supervisory, clerical, information processing and cashier duties. This position reports to the Supervisor, Leisure Centres, and supervises front line administrative staff.
Typical duties include:
- Directs all administrative functions including but not limited to inventory and procurement of facility print material, forms, stationary, office supplies and other related administrative responsibilities.
- Performs general administrative support for major facility activities including information processing of schedules and correspondence, generation and creation of applicable reports, spreadsheets, statistics, time-keeping and other information as required.
- Performs a variety of financial and revenue support functions including assisting with the coordination and processing of billings, journal vouchers and facility service refunds; reviewing daily cash and deposits; coordinating necessary corrections and adjustments to ensure month-end financial statements balance; and ensuring rental payments are monitored, collected, receipted and applied to appropriate permits.
- Coordinates and assists with facility use and booking support including processing registrations and pass sales; processes applications for facility use including completing permits; and assisting with facility bookings using the computerized booking system.
- Ensures the timely and accurate collection of facility statistical data including facility revenue collection.
- Provides supervision, training, and scheduling of assigned staff including participating in hiring, reviewing and performance evaluation.
- Assists in developing, implementing, analyzing and reviewing policies, procedures and systems to ensure consistent and effective Department operations and customer service.
- Provides customer service support responding to inquiries regarding services, facility operations, facility rentals and programs in person and over the phone.
- Performs related work as required.
Candidates will be screened on the following criteria:
*** To be considered for this position you must clearly identify your qualifications, experience, knowledge, skills and abilities and where you obtained them in your application/resume. ***
Typically the knowledge, skills and abilities required for this position are obtained through completion of grade twelve (12) or equivalent coupled with a minimum of two (2) years of experience performing administrative, clerical and cashier functions including experience working with windows-based software and computerized registration, pass sales, facility booking and point of sale software. Courses in accounting, office administration and supervisory development would be an asset. A minimum keyboarding or typing speed of 40 wpm is required with demonstrated proficiency and knowledge in formatting documents, spread sheets, correspondence and charts.
- Thorough knowledge of business English, spelling, punctuation and arithmetic.
- Knowledge and skill in the use of modern office procedures, systems and equipment.
- Knowledge of policies, procedures and practices used within the Division, including payroll and accounting procedures.
- Ability to professionally represent the City of Regina applying quality customer services techniques and etiquette.
- Ability to work independently with minimal supervision, demonstrating initiative, sound judgement and a high degree of concentration and composure in a demanding environment.
- Ability to communicate effectively both orally and in writing demonstrating ability to collect, organize and analyze information to interpret customer expectations and provide clear, concise and accurate information and/or explanations to internal and external customers to satisfy customer requirements.
- Ability to train, support and encourage, supervise and evaluate staff.
- Demonstrate exceptional skills in the operation of office equipment, with emphasis on computers as it relates to information processing, facility bookings, program registration, spread sheets and email.
- Ability to handle large sums of money, keep records of account and perform cash balancing, in accordance with cash handling policies and procedures.
- Ability to accurately perform complex mathematical calculations.
- Knowledge of Occupational Health & Safety legislation, and the ability to implement and monitor safe working practices.
- Ability to interpret local union agreements and effectively deal with any concerns or problems in this area.
- May be required to work non-standard hours.
*Note: Testing may be done to evaluate knowledge, skills and abilities.
*Candidates selected for an interview will be required to provide proof of acquired education*
**In accordance with the City of Regina’s Criminal Record Check Policy, the position requires that the successful candidate provide a satisfactory Vulnerable Sector Criminal Record Check as a condition of employment.**
Division: City Planning & Community Development
Department: Parks, Recreation & Cultural Services
Salary Grade: CUPE Local 21 – 2D
Salary: $24.10 - $26.83/Hour; $49,880 - $55,531/Annum (2018 Rates)
The City of Regina values diversity in our workforce and encourages applications from all qualified Employment Equity candidates.
We will contact applicants we wish to consider within six weeks of the competition closing date. All applicants are thanked for their interest.